Frequently Asked Questions (FAQ) - Device/Gadget Buyback Program

1. What is the Device/Gadget Buyback Program? The Device/Gadget Buyback Program allows customers to sell their devices in exchange for cash, store credit, or discounts on new products. It’s a convenient way to recycle technology while saving money on your next purchase.

2. What types of devices are eligible for buyback? We accept a wide range of devices, including:

• Smartphone
• Tablets
• Laptops
• Smartwatches
• Gaming consoles
• Accessories (e.g., keyboards, headphones, and more)

For a detailed list of eligible devices, please visit our eligibility page.

3. How does the program work? The process is simple:

1. Assessment: Provide details about your device online or in-store.
2. Valuation: Receive an instant quote based on the device’s condition and model.
3. Drop-off/Shipping: Bring your device to a participating store or ship it using a prepaid label.
4. Payment: Get paid via cash, store credit, or other preferred methods.

4. What factors affect the buyback value? The value of your device depends on:

• Brand and model
• Condition (e.g., working functionality, screen damage, battery health)
• Age of the device
• Included accessories

5. How do I prepare my device for buyback? To ensure a smooth process, follow these steps:

• Back up your data.
• Perform a factory reset to erase all personal information.
• Remove any SIM or memory cards.
• Include original accessories and packaging (if available) for higher valuation.

6. Can I trade in multiple devices at once? Yes! You can trade in multiple devices. Each device will be assessed individually, and you’ll receive separate valuations.

7. What happens to the devices after buyback? We prioritize environmentally friendly practices. Devices may be refurbished for resale, donated, or recycled responsibly to reduce electronic waste.

8. Do I need proof of purchase for my device? Proof of purchase is not required. However, we may ask for identification to verify ownership and ensure the device is not reported as lost or stolen.

9. How will I receive my payment? Payment options include:

• Cash (in-store only)
• Store credit
• Bank transfer or digital payment (for online trade-ins)

10. Can I cancel the trade-in process? Yes, you can cancel before you accept the final valuation and submit your device. Once the device is submitted and payment is issued, cancellations are not possible.

11. Who can I contact for additional questions? For further assistance, please reach out to our customer support team:

• Phone: 718-820-2107
• Email: cs@buyfixorsell.com
• Live Chat: Available on our website during business hours.

12. Are there any promotions or bonuses for participating in the buyback program? From time to time, we offer bonus trade-in values or discounts on new purchases. Check our promotions page for current offers.

13. What if my device is damaged or not working? We accept damaged and non-working devices. However, the valuation may be lower depending on the extent of the damage.

14. Is the buyback program available internationally? Currently, the program is available in USA. For international inquiries, please check with your local branch or partner stores.

15. Can businesses participate in the buyback program? Yes, businesses can trade in bulk devices. Contact our corporate team at b2b@buyfixorsell.com for tailored solutions and special rates.

16. Are there any fees associated with the buyback program? No, there are no fees for using our buyback program. Shipping labels are provided free of charge for online trade-ins.